This Policy applies as between you, the User of this website and Thrive the owner and provider of this website. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the Web Site;
means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
means a small text file placed on your computer by Thrive when you visit certain parts of this Web Site. This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site. Where e-commerce facilities are provided, Cookies may be used to store you’re your shopping basket. Further details are contained in Clause 10 of this Policy;
means collectively all information that you submit to the Web Site. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;
means Thrive, Register as The Society for Horticultural Therapy, Company Registration No 1415700 of The Geoffrey Udall Centre, Beech Hill, Reading, RG7 2AT;
means collectively any online facilities, tools, services or information that Thrive makes available through the Web Site either now or in the future;
means any online communications infrastructure that Thrive makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
"User" / "Users"
means any third party that accesses the Web Site and is not employed by Thrive and acting in the course of their employment; and
means the website that you are currently using (www.thrive.org.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.
2. Data collected
Without limitation, any of the following Data may be collected:
2.2 date of birth;
2.4 job title;
2.6 contact information such as email addresses and telephone numbers;
2.7 demographic information such as post code, preferences and interests;
2.8 financial information such as credit / debit card numbers;
2.9 IP address (automatically collected);
2.10 web browser type and version (automatically collected);
2.11 operating system (automatically collected);
2.12 a list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected); and
2.13 Cookie information (see Clause 10 below).
3. Our Use of Data
At Thrive, our work is only made possible thanks to the generosity of our supporters. By developing a better understanding of our supporters through researching them using publicly available sources we can tailor and target our fundraising activity and communications to those most likely to be interested in them. This allows us to be more efficient and cost-effective and also reduces the risk of someone receiving information that they may find irrelevant, intrusive or even distressing.
On occasion we may carry out research to determine whether an individual may be a potential major donor. In doing this we may use additional information from third party sources such as Google and other internet search engines, electoral register, Companies House; biographies published on a corporate website and publicly available LinkedIn profiles. The type of information we collect includes career overview, estimated gift capacity, history of giving to our charity and how the individual is connected to the charity, public information on any philanthropic activities, a top-line check on any ethical concerns and a check to see whether an individual is registered with the telephone preference service (TPS) or fundraising preference service (FPS) or is otherwise on a ‘do not contact’ list.
We only use reputable sources where someone would expect their information may be read by the public. We will not use any data we believe has not been lawfully or ethically obtained.
3.1 Any personal Data you submit will be retained by Thrive for as long as you use the Services and Systems provided on the Web Site.
3.2 Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties
3.3 All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. Fore more details on security, see Clause 9 below.
3.4 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience. Specifically, Data may be used by us for the following reasons:
3.4.1 internal record keeping;
3.4.2 improvement of our products / services;
3.4.3 transmission by email of promotional materials that may be of interest to you;
3.4.4 contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Web Site.
4. Third Party Web Sites and Services
4.1 Thrive may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do have access to certain personal Data provided by Users of this Web Site. Any Data used by such parties is used only to the extent required by them to perform the services that Thrive requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.
4.2 We use secure payment providers, (Stripe and Paypal) to process your donations, course bookings and shop purchases. For regular donations, either monthly or annual, our Stripe integration allows you to give us permission to initiate a series of payments on your behalf. The amount you set will be taken on the same day of the month that you made the first payment (if a monthly donation) or the same day of the year (if an annual donation). You should receive email receipts from Stripe to confirm these payments and you can contact firstname.lastname@example.org or call 0118 988 5688 to speak to a member of the team about your regular donation.
5. Changes of Business Ownership and Control
5.1 Thrive may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.
5.2 In the event that any Data submitted by Users will be transferred in such a manner, you will not be contacted in advance and informed of the changes.
6. Controlling Access to your Data
6.1 Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
6.1.1 use of Data for direct marketing purposes; and
6.1.2 sharing Data with third parties.
7. Your Right to Withhold Information
7.1 You may access certain areas of the Web Site without providing any Data at all. However, to use all Services and Systems available on the Web Site you may be required to submit Account information or other Data.
8. Accessing your own Data
8.1 You may access your Account at any time to view or amend the Data. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.
8.2 You have the right to ask for a copy of your personal Data on payment of a small fee.
9.1 Data security is of great importance to Thrive and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.
10.2 The Website places the following cookies onto your computer or device. These cookies are used for the purposes described herein.
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited.
This cookie contains the user's session ID and the cookie will expire at the end of the session (when you close your browser). This cookie does not store personal data about you.
This cookie is used when accessing Microsites that require username and password authentication. This cookie determines that a user is logged in. It also remembers members details if a member chooses to do so.
10.3 You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the Web Site.
10.4 You may delete Cookies at any time however you may lose any information that enables you to access the Web Site more quickly.
10.5 It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your browser if you are unsure as to how to adjust your privacy settings.
11. Changes to this Policy