Our fundraising promise

You are the reason we have been able to help people through therapeutic gardening for the past 40 years. As such, giving to us should be a great experience and we promise:

To commit to high standards

- We will adhere to the Fundraising Code of Practice.

- We will comply with the law as it applies to charities and fundraising.

- We will display the Fundraising Regulator badge on our fundraising material and show we are committed to good practice.

To be clear, honest and open

- We will tell the truth and we will not exaggerate.

- We will do what we say we are going to do with donations we receive.

- We will be clear about who we are and what we do.

- We will give clear explanation of how you can make gift and change a regular donation.

- We will be able to show our fundraising costs and show how they are in the best interests of our cause if challenged.

- We will ensure our complaints process is clear and easily accessible.

To be respectful

- We will respect your rights and privacy.

- We will not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision.

- We will have a procedure for dealing with people in vulnerable circumstances and it will be available on request.

- Where the law requires, we will get your consent before we contact you to fundraise.

- If you tell us you do not want us to contact you in a particular way we will not do so.

To be fair and reasonable

- We will treat donors and the public fairly, showing sensitivity and adapting our approach depending on your needs.

- We will take care not to use any images or words that intentionally cause distress or anxiety.

To be accountable and responsible

- We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public.

- If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to compliments and criticism we receive.

- We will have a complaints procedure, a copy of which will be available on our website or available on request.

- Our complaints procedure will let you know how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory.

- We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request.

Ethical Fundraising Statement

As a charity we have a duty not to decline opportunities or funding which will help us achieve our charitable objectives without good reasons for doing so. We will use our due diligence to assess any ambiguity and where appropriate undertake further risk assessments (with our Board of Trustees).

We will not solicit or accept gifts from individuals, governments or organisations that might use their funding relationship with Thrive to deflect criticism from their own involvement in human rights abuses/exploitation of vulnerable people, or with whom association would significantly risk our reputation.