Cultivating wellbeing app FAQs

Who has created the Cultivating Wellbeing app?

Cultivating Wellbeing has been created by Thrive, the gardening for health charity. The project team includes specialists in the use of STH (social and therapeutic horticulture). We have worked in collaboration with Big Lemon, who specialise in building digital products that have a positive impact. We have used co-production techniques, gathering external opinion, as well as putting in place an extensive pilot.

We have also worked with the University of Essex to create research that can validate the effectiveness of the app for health and wellbeing. The app is also being evaluated by The Organisation for the Review of Care and Health Apps (ORCHA) who specialise in assessing health apps.

What is Cultivating Wellbeing designed to do?

Cultivating Wellbeing will allow you to develop your own, personal, gardening and nature-based plan.

At the heart of the app is an interactive personal calendar, along with tailored suggestions for different activities to try. As well as easily planning activities, you will be able to regularly make note of your progress, thoughts and mood.

By creating and taking ownership of your plan, we hope the app will help you embed healthier behaviours and in turn improve your health and wellbeing.

What is your approach to complying with app design standards?

The app has been designed to meet the WCAG 2.2 level AA accessibility standards throughout, taking additional needs into consideration. Every attempt has been made to meet these standards in development and we will continue to review the app to ensure continued compliance.

How have you accounted for user feedback during design and development of this app?

Throughout our initial design and pilot phase, which involved more than 200 participants, we have taken feedback on the app via small group user testing, in-app reporting and external interviews by a 3rd party. This feedback has been used to shape the app to date and will continue to have a huge impact on future developments.

Who is Cultivating Wellbeing suitable for?

This service is suitable for:

• Anyone who would like to improve their health and wellbeing, particularly mental wellbeing

• Anyone who has taken part in an in-person therapeutic gardening programme, whether for a few days or several weeks or months

We are also talking to health professionals about how this app could help the individuals they are supporting.

Is there anyone it is not suitable for?

This app is not specifically designed for children.

If you are experiencing severe physical or mental health symptoms, please consult with a GP or health professional first.

While the advice in this app includes ways you can adapt gardening to make it easier, it does not contain specific medical advice. You may want to consult with a healthcare professional.

What do I need to use the app?

You will need to have access to a smartphone. The app works on both iOS and Android operating systems.

You do not need a big garden, or even a garden at all. A patio, balcony, or even windowsill inside will allow you to take part in activities.

Some activities require specific tools and materials, such as pots, compost and secateurs. There are also activities that require no tools or materials. Details of items needed for any activity can be found in the guides.

Can I use this app outside of the UK?

Currently, Cultivating Wellbeing is only available in the UK.

Do I need to be an experienced gardener?

No, not at all. This app is suitable for everyone from novice gardeners through to experienced gardeners.

When will the app launch?

We are running a pilot from early July until September 2024. The full launch is planned for late winter / early spring 2025.

Where can I find the app?

Cultivating Wellbeing is available to download in the app store and via Google Play.

How much does it cost to use?

The pilot version of the app is free to users. We will be introducing a subscription model for the full launch, costs to follow.

What do I do if I've entered an incorrect email when signing up?

You can simply go back to the start screen and sign up again using the correct email.

How do I report any bugs or issues?

We have tried to catch and fix as many bugs and issues as possible before sharing this app. If you do find things that don’t work or look as you might expect, please let us know.

• On iPhone, you have the option to take a screenshot of the bug in the app and send that directly to us
• In the settings area of the app you can click on Report an Issue and complete the bug form
• You can email us at info@thrive.org.uk

We will aim to resolve any bugs reported within two calendar months. Where a bug involves a higher level of complexity, it may take longer to resolve.

How do I know my data and privacy is safe?

We will only be asking for essential information. The app has been developed to rigorous data and privacy standards. Your data will not be shared with any 3rd parties or used for any other marketing purposes. See our privacy policy for further details.

During the pilot and early launch phase, there will be the opportunity to consent to taking part in surveys conducted by the University of Essex. These will be hosted externally and will be anonymous. You can decline to take part in any survey.