Compliments are always welcome. They are important in providing positive feedback to our staff, client gardeners, volunteers and supporters and they also help shape our organisational strategy and service development. They are a good indicator of satisfaction and appreciation. We will ensure that any comment, compliment or complaint is acknowledged, taken seriously and dealt with appropriately.
Thrive takes all complaints seriously and will investigate each at the appropriate level, record the findings and actions, and maintain a complaints log. Thrive will deal with any complaint in a clear and straightforward way and treat everyone fairly and with courtesy, and assist any complainant with making the complaint if requested. Victimisation of a complainant, or deterring anyone from making a proper complaint, will not be tolerated. Thrive commits to: