Terms and conditions
The following terms and conditions apply to all purchases made through Thrive websites. Your use of Thrive websites constitutes acceptance of these terms and conditions.
Thrive reserves the right to change these terms and conditions, to alter prices, or withdraw items for sale, at any time without prior notice.
You may find it useful to print a copy of these terms and conditions for future reference.
General information
Thrive will take all reasonable care to ensure that product details and prices are correct at the time of posting online. We reserve the right to refuse orders where product details and prices shown online are incorrect. The supply of product is subject to availability and we will not always be able to inform you at the time of purchase if products are unavailable.
Illustrations, photographs, dimensions and descriptions of items on our website are intended as a general guide only and do not form part of our contract with you. Products may vary slightly in appearance from those shown.
Thrive will send an email to confirm the details of your order.
Delivery
We will make every effort to dispatch your order within 3-4 working days of receipt, subject to stock being available.
Our postage rates are based on the items weight. All items are sent second class by Royal mail to one UK address.
Contact Thrive on 0118 988 5688 if you need your order delivered faster. If you do make special arrangement, you may need to pay an extra delivery charge. We will inform you of these charges and we request payment before we can dispatch your items.
We urge you to check your items when they are delivered and you should inform Thrive within 7 working days of receiving the order about any discrepancies.
Customers outside the UK
You can only order from the online shop for delivery in the UK.
For pricing and further information on international orders and deliveries please contact us on +44 (0) 118 988 5688 or email your request to info@thrive.org.uk
Returns and Refunds
Returned products, which must be unused and in good condition, are accepted within 28 days of the date of order.
The goods are returned at your own risk and you are therefore strongly advised to get proof of postage.
You will be responsible for the cost of returning the product to us and taking reasonable care of the product whilst it is in your possession.
If there are any problems or faults with purchases, provided we are notified within 28 days of purchase we can offer a replacement or full refund. Proof of purchase would be required.
Returns exceptions
• We are unable to accept returns on imaging and recording products such as MP3 products
• For special 'made to order' products these cannot be returned unless faulty. This includes specially ordered items that are not part of our standard range.
Postal Damage
If you receive an item which you believe has been damaged in the post, please contact us on 0118 988 5688. You should do this within 7 days of receipt of the product.
Send the parcel and its contents back to us for inspection.
Training courses
If you are unable to attend a course after booking, Thrive will accept a substitute delegate. If you cancel a booking within seven working days of the start of the course and a substitute delegate is not found, the course fee will not be refunded.
Thrive reserves the right to cancel a course 10 days before the course start date. In this situation, delegates will be offered a full refund or may transfer their booking to an alternative course.
Registration and information about travel will be posted 10 days before the course to the address given when booking.
Electronic publications
Electronic versions of publications will be emailed to the email address given and will be sent as a pdf document. You will need Acrobat Reader or similar to open and read these documents.
Cancelling orders
Thrive complies with all the trading legislation including the Distance Selling Regulations. Therefore, you have the right to cancel you order before you have received the goods. If you wish to do this we will refund you the price of the product including any delivery charges of payment you have made.
You may also cancel most orders within 7 working days from the day after you receive the product. You will need to return the product to us and we will refund the price and any delivery costs to you within 30 days.
Thrive
The Geoffrey Udall Centre, Beech Hill, Reading, Berkshire, RG7 2AT.
T: 0118 988 5688 F: 0118 988 5677 E: info@thrive.org.uk W: www.thrive.org.uk www.carryongardening.org.uk
Thrive is registered in the UK as The Society for Horticultural Therapy.
Thrive is a registered charity (number 277570) and a limited company (number 1415700).
© Thrive 2009